At Temenos Community Forum 2025, a global survey of 424 financial services leaders revealed that banks are rapidly accelerating tech investments to improve customer experience (46%), launch new products (35%) and boost efficiency (34%). In response to inflation, geopolitical volatility and rising expectations, they are also planning to increase spending on customer protection (84%), operational tools (81%), system integrations (75%) and data analytics (73%). Additionally, most institutions are investing in AI (77%) and cloud-based core banking (68%) to modernize outdated legacy systems. While only 11% have fully deployed generative AI, 43% are actively implementing it, and 60% see AI as augmenting, not replacing, the workforce. With 81% warning that failing to adopt AI means falling behind, the urgency is clear: modernization and adaptability are now critical for staying competitive in a fast-moving market.
